With their durable, top-quality make and impeccable design, these handy tables are as functional as they are stylish. Enter coffee tables from Pottery Barn Canada. Let's face it: a living room isn't complete without a table to anchor the room, provide storage and display as well as bring family and friends together. I even purchased my daughters bedroom set there (at the same time otherwise I would not have done that) and have issues with that too, but not even wasting my time with filing a complaint because its obviously they don't care and just over charge you! They have lost me as a customer and many others due to this experience without any resolution.Shop Top-Quality Coffee Tables at Pottery Barn Canada This is even after months of being on backorder. It is CLEAR as day to see why we are having the issues we are having, but they do not seem to care.
POTTERY BARN COFFEE TABLES FULL
Unfortunately, I work full time so cant be on the phone for hours including wait time for someone to come out for the same response. Every time I had to file a new complaint I had to send pictures again and again and it has STILL not been fixed. Someone came out, still not right and then again, and still not corrected! Blaming it on my floor one time, blaming it on something else another and it continues. They had me send pics and then sent someone out. I have contacted PB a few times regarding (not to mention a VERY expensive/overpriced) a wall unit. It is time for some accountability at Pottery Barn. Even if we get a full refund, the amount of time taken away from our jobs dealing with this mess would mean we would have still lost money on this experience. All I asked for was a full refund one we were absolutely entitled to AND promised by Pottery Barn. Every single employee that touched our purchase should be reprimanded and retrained on every aspect of their job. My wife and I have spent countless hours either on the phone, conversing over email with PB and its employees, or waiting for a delivery that never came.
Rather than bending over backwards to make things right (like any reputable company would have done by now), PB decided to tell me that it will not stand by representations made to its customers. I never got a response and had to send Courtney multiple emails over the course of two weeks before she finally responded that Jodi made a mistake in extending to me a full refund, thus PB would not honor the full refund promised to me by one of its employees. She asked me to send her the email correspondence with Jodi in which Jodi promised me a full refund. For the first time in this entire saga and despite repeated requests to do so I was finally able to speak with a supervisor, Courtney **. 14 and demanded to speak with a supervisor. I eventually called PB back again on Feb. I again reached back out to Jodi about why I was not given my full refund, and she never was able to give me an answer. 27, PB refunded me $640.39 of the original $1,067.86 purchase price. SHE TOLD ME POTTERY BARN WOULD GIVE ME A FULL REFUND. I reached back out to Jodi requesting a full refund. 11 nearly three weeks after the last day in the original estimated delivery window. Of course no supervisor ever called me, but PB set another delivery date of Jan. I asked to speak to a supervisor about a refund. 8 I called back and was told my delivery wouldn't happen until later in the month because a piece was still missing. When I informed her it hadn't actually been delivered, she told me to stand by and somebody would call me.
Jodi said the PB system showed the product had been delivered on Jan. Days went by without hearing about rescheduling so I reached back out to Jodi via email. My wife waited 3.5 hours past the end of the delivery window when all along PB was never planning on coming and never bothered to let us know. This was completely unprofessional on the part of PB. She was told they were missing a piece and would not be coming. Having heard nothing, at 2:30 PM my wife called to inquire. Nobody ever came in spite of the fact the Track Your Delivery' link in the email said the delivery person at one point was 10 minutes away from our house. My wife rearranged her schedule to be home for the 9 AM to 11 AM delivery. Jodi went ahead and scheduled the delivery for Jan. She assured me PB would straighten this out, apologized, and told me someone should have already called me to set up my delivery. 30, I called back and spoke with a woman named Jodi.
POTTERY BARN COFFEE TABLES UPDATE
As Christmas neared, I called Pottery Barn (PB) for an update and they said I should expect a call either Dec. I purchased the Catalina Twin-over-Twin bunk bed for my son as a Christmas gift.
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